In case of loss or damage, the following actions must be taken to protect your claim.
File a claim in writing with the carrier, port authority or other responsible party (ies) immediately. In case of damage or loss on air shipments, written notice must be filed within SEVEN (7) DAYS.
Take proper exceptions on the delivery receipt when loss or damage is apparent at time of delivery.
In case of containerized shipments, examine the container at time of delivery. If the container appears to be damaged or has holes, broken seals, with different identification numbers from those, which appears on the shipping documents, note the carrier's shipping documents accordingly. In all circumstances, the number of the container seal should be noted on the carrier's delivery receipt.
Complete documentation must be gathered and submitted at the time the claim is to be considered. Required documents include but are not limited to the following:
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